Managed Applications Services

Managed Application ServicesBTIT's Application Management and Administration services provide comprehensive support for configuring, updating, optimizing, and upgrading open source, commercially developed and custom-written applications. These services ensure that applications are fully supported, documented, and regularly maintained, leveraging user identity and access management systems as needed.

 

Business Applications

Asset Management and Ticketing:

Open Source: GPLi

 

Case and Customer Management Systems 

Open Source: CiviCRM, SuiteCRM, VTigerCRM 

Commercial: Salesforce, MS Dynamics 365, Pega, ServiceNow

  • Basic: Installation, Configuration and maintenance

  • Advanced: Customization, workflow optimization, integration with other systems, performance optimization

 

ERP Application Management

Open Source: Odoo, ERPNext, Dolibarr (register for DoliCloud), Metasfresh, Apache OFBiz

Commercial: NetSuite, Dynamics 365 Business Central, Zoho ERP

  • Basic: Setup and administration of ERP systems 

  • Advanced: Full lifecycle management, including optimization and performance tuning, integration with other systems

 

Productivity Suites

Open Source: LibreOffice, Apache OpenOffice, ONLYOFFICE, Calligra Suite

Commercial: Microsoft Office 365, Google Workspace, Zoho Office Suite, WPS Office

  • Basic: our comprehensive support and maintenance, ensuring seamless operation and integration with the standard desktop environment

  • Advanced: customisation, integration with business systems

  • Project Tools: Setup, configuration, and optimization of project management tools like OpenProject and Redmine.


 

 

Integration Services

Data Integration Management

Open Source: Apache Camel,  Apache Nifi, Pentaho Data Integration (Kettle) 

Commercial: Informatica, Talend (Qlik), Microsoft SQL Server Integration Services (SSIS), IBM DataStage , Oracle Data Integrator

  • Basic: Setup and management of integration platforms

  • Advanced: Comprehensive services including API management, data transformation, and real-time integration.

 

Application Integration

Open Source: Kong, Tyk, WSO2 API Manager, Gravitee.io, Apiman, Apache Camel, WSO2 Enterprise Integrator, JBoss Fuse, Kafka

Commercial: Informatica, Talend, IBM, Microsoft Biztalk, Oracle, Apigee, Axway, SoftwareAG, SnapLogic, Confluent

  • Setup and management of the platforms

  • Custom connector development.

  • Enhanced security for data-in-transit.

  • On-premises and cloud-based integration solutions.


 

 

Identity and Access Control

Identity and Access Management (IDAM)

Open Source: Keycloak, Apache Syncope, Gluu, OpenAM, IdentityServer, Wren, Authentik

Commercial: Okta, PingIdentity, ForgeRock, Microsoft Azure AD

  • Basic: Implementation and management of identity solutions, providing single sign-on (SSO) and identity federation.

  • Advanced: Role-based access control systems, integration with enterprise identity solutions, and enhanced security and compliance.

 

Network Access Control (NAC) Management

Open Source: PacketFence, FreeRADIUS

Commercial: Cisco ISE, Aruba ClearPass, Extreme Networks NAC, Portnox, Fortinet FortiNAC, Check Point NAC, Rukus Cloudpath

  • Basic: Configuration and management of NAC solutions 

  • Advanced: Regular updates, security patches, and policy enforcement.


 

 

Content Delivery Optimization

Content Delivery Management

Open Source: Apache Traffic Server, Varnish Cache, Squid, Nginx, Caddy

Commercial: Akamai, Cloudflare, Amazon CloudFront, Fastly, Microsoft Azure CDN, Google Cloud CDN, Limelight Networks, CDNetworks, KeyCDN, StackPath 

  • Basic: Configuration and management of content delivery networks using solutions.

  • Advanced: Optimized content delivery with caching, load balancing, and performance monitoring.

  • Custom caching strategies.

  • Integration with existing content management systems.

  • On-premises and cloud-based solutions for content delivery.