Managing Services and Assets, Intelligently!
[to use GLPi for maintenance management of non-IT assets, follow this link]
The Need for Service Desk and Asset Tracking Software
In today’s tech-driven world, businesses of all sizes need service desk and asset tracking software to manage their operations effectively. These tools help address several critical risks. Without them, companies can experience prolonged downtime, leading to significant productivity losses and revenue impact. Proper asset tracking prevents equipment loss, unauthorized access to sensitive data, and ensures compliance with industry regulations.
Service desk software ensures quick resolution of technical issues through efficient ticket management and automated workflows. Asset tracking software provides comprehensive visibility into asset status, location, and lifecycle, which helps in effective utilization and maintenance of IT resources. These tools together enhance operational efficiency, reduce unnecessary expenditures by prolonging asset life, and prevent downtime-related costs. Detailed analytics from these systems support informed decision-making, while prompt IT support increases user satisfaction and trust in the IT department.
Introducing GLPi
GLPi (Gestionnaire Libre de Parc Informatique) is an open-source IT asset management and service desk software. It offers features such as incident and problem management, hardware and software inventory, lifecycle management, knowledge base, project management, and financial tracking. The software supports a wide range of plugins and integrations, making it highly customizable and scalable for different organizational needs. Despite being free, GLPi’s comprehensive functionality makes it a robust solution for effective IT management.
How Does it Compare?
GLPi compares favorably with other popular IT service desk and asset management tools like ServiceNow, Jira Service Management, Freshservice, and others. Unlike these commercial products, GLPi is free yet offers extensive features including high customizability, ease of use, and scalability. It supports extensive plugins and integrations, providing flexibility for diverse IT environments. Support options include community forums and paid services, ensuring users can get help when needed. This makes GLPi a standout choice for businesses seeking a powerful and cost-effective IT management solution.
| Feature / Software | GLPi | ServiceNow | Jira Service Management | Freshservice | Zendesk | Snipe-IT | ManageEngine AssetExplorer | Ivanti IT Asset Management | SolarWinds Web Help Desk | BMC Helix ITSM | SysAid | Cherwell Service Management |
| Cost | Free | High | Moderate | Moderate | Moderate | Free | Moderate | High | Moderate | High | Moderate | High |
| Incident Management | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Asset Management | Yes | Yes | Limited | Yes | Limited | Yes | Yes | Yes | Yes | Yes | Yes | Yes |
| Knowledge Base | Yes | Yes | Yes | Yes | Yes | No | No | No | Yes | Yes | Yes | Yes |
| Project Management | Yes | Limited | Limited | Yes | No | No | No | No | No | Yes | Yes | Yes |
| Financial Management | Yes | Yes | No | No | No | No | No | Yes | No | Yes | Yes | Yes |
| Ease of Use | High | Moderate | High | High | High | High | Moderate | Moderate | High | Moderate | Moderate | Moderate |
| Customizability | High | High | High | High | High | Moderate | Moderate | Moderate | Moderate | High | High | High |
| Scalability | High | High | High | Moderate | High | Low | Moderate | High | High | High | High | High |
| Integration | Extensive | Extensive | Extensive | Extensive | Extensive | Limited | Moderate | Moderate | Moderate | Extensive | Extensive | Extensive |
| Support | Community & Paid | Extensive (Paid) | Extensive (Paid) | Extensive (Paid) | Extensive (Paid) | Community | Extensive (Paid) | Extensive (Paid) | Extensive (Paid) | Extensive (Paid) | Extensive (Paid) | Extensive (Paid) |
GLPi – The Best Kept Open Source Secret
GLPi stands out as a versatile and comprehensive IT service desk and asset management solution. It offers features comparable to high-end commercial software at lower startup and ongoing cost, making it an excellent choice for businesses seeking a robust yet budget-friendly tool. With its extensive plugin support and active community, GLPi provides flexibility, scalability, and comprehensive management capabilities, making it the best-kept open-source secret in the realm of IT service desk and asset tracking software.
Partner with BTIT for Implementation and Integration
As a silver partner for GLPi, BTIT can help with the implementation and integration of the product into your existing environment. Our expertise ensures a seamless transition, maximizing the benefits of GLPi for your organization. Let BTIT guide you in leveraging GLPi to enhance your IT operations and achieve optimal efficiency.
Get in touch to discuss your service and asset management needs