Managed Open-Source Applications and Support
BTIT manages open-source and commercial business applications for New Zealand organisations. We take responsibility for reliable configuration, upgrades, security, integration, performance, backup and operational support so internal teams can focus on the business services the applications enable.
Discuss managed application support
Managed application services
- Application installation, configuration, upgrades and security patching.
- Identity and access integration, single sign-on and role design.
- Workflow configuration, extensions, APIs and integration with other systems.
- Monitoring, logging, backup, recovery testing and performance optimisation.
- Documentation, service reporting, incident response and continuous improvement.
Open-source business applications
Our supported ecosystem includes service management and asset platforms such as GLPI; project management with OpenProject; customer and case management with SuiteCRM and Vtiger; ERP options such as Odoo and ERPNext; identity platforms including Keycloak and midPoint; collaboration and document services such as Nextcloud; and data platforms built on PostgreSQL, dbt and Kafka.
Flexible responsibility models
Services can be delivered on infrastructure you control, in a major cloud platform, or using New Zealand-hosted infrastructure. We define responsibilities clearly across application, database, operating system, infrastructure, security and user support. Documentation and a workable exit path are included so a managed service does not become another form of lock-in.
Application modernisation and integration
Managed support often exposes repetitive work, fragile interfaces or outdated processes. BTIT can improve workflows, replace manual transfers with APIs and event integration, consolidate identity, strengthen data quality and introduce automation or AI where it has a clear operational benefit.
Frequently asked questions
Can BTIT take over an existing application?
Yes. We begin with discovery, access validation, architecture and dependency review, backup verification, risk triage and an agreed transition plan.
Can you support an application hosted on our infrastructure?
Yes. We can manage the application layer on client-controlled infrastructure and agree interfaces with internal teams or other suppliers.
Do you only support open-source software?
No. Open source is a core strength, but we also manage and integrate commercial and custom applications where that supports the client outcome.
See also open-source consulting, cloud consulting and integration capability.